At Aiden Explore, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following return and refund policy:

1. Return Eligibility

You may return an item within 1-3 days from the date of delivery if it is in its original, unused, and undamaged condition, along with the original packaging. The product should not show signs of wear, use, or damage.

2. Return Process

To initiate a return, please contact us at [email protected] within 1-3 days of receiving your order. Provide the order number, product details, and reason for the return. Once your return request is approved, we will provide you with instructions on how to return the item.

3. Refund Process

Refunds are only applicable to returned products in eligible condition. Since we offer Cash on Delivery as the only payment method, refunds will be processed through Cash on Delivery for future orders.

4. Non-Refundable Items

We cannot accept returns or issue refunds on certain items, such as:

  • Products that have been used, damaged, or altered after delivery.

  • Products without the original packaging or labels.

  • Any items marked as non-returnable at the time of purchase.

5. Shipping Charges

Shipping charges for returning items are the responsibility of the customer. We recommend using a traceable shipping service to ensure your return is delivered safely.

6. Exchanges

At this time, we do not offer exchanges. If you wish to receive a different product, we recommend returning the item and placing a new order for the desired product.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected]. We will guide you through the return process and either replace the product or issue a refund, depending on the situation.

8. Processing Time

Once we receive your returned item, please allow 1-3 days for us to process your return and issue a refund.

9. Contact Information

If you have any questions or concerns regarding our return and refund policy, feel free to reach out to us at [email protected].